Privacy Policy

1. Who we are

PAZL LTD ("PAZL", "we", "us") is a company registered in England and Wales. Our registered office is at Office 101, Unit 5, 399-405 Oxford Street, London, W1C 2BU.

For data-protection purposes we are the controller of the personal data we collect through this website and through our services. Contact us at info@pazl.co.uk.

2. What data we collect

We may collect and process the following data:

• Name, email address, phone number and business name when you book a call or submit a form
• Technical data such as IP address, browser type, and pages visited (via cookies and analytics)
• Call recordings and transcripts when you use our AI receptionist service (with your consent)

3. How we use your data

We use personal data to:

• Provide and improve our services
• Respond to enquiries and schedule calls
• Send service-related communications (you can opt out at any time)
• Comply with legal obligations

4. Legal basis for processing

We process your data on the basis of: (a) your consent, (b) performance of a contract, (c) our legitimate interests in operating and improving our business, or (d) compliance with a legal obligation.

5. Data sharing

We do not sell your data. We may share it with trusted sub-processors (e.g. hosting, email, analytics providers) who process data on our behalf under appropriate safeguards.

6. Data retention

We keep personal data only as long as necessary for the purposes described above, or as required by law. You may request deletion at any time.

7. Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and to withdraw consent. To exercise any right, email info@pazl.co.uk.

8. Cookies

We use cookies to analyse website traffic and improve your experience. See our Cookie Policy for details.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.